Privacy Policy
How we collect, use and protect your personal data. Last updated: 1 November 2026.
Who we are
Owls Bay Ltd (trading as Milepost Digital) (“we”, “us”) is the controller of personal data collected through this website. We are registered in England and Wales, company number 16732923, with our registered office at Suite A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE, United Kingdom.
Contact: hello@milepostdigital.co.uk.
What we collect
When you use our contact form or email us, we collect your name, email address, phone number, business name and trade, and anything you write in your message.
Our hosting provider may also record technical data such as your IP address and browser type in server logs. We do not knowingly collect data from children.
Why we use it
We use your data to:
- reply to your enquiry and prepare a quote (legitimate interests, or steps you ask us to take before a contract);
- provide our services and manage our relationship with you (contract);
- meet legal and accounting obligations (legal obligation).
We only send marketing emails where the law allows, and you can opt out at any time.
Who we share it with
Service providers who help us run this site and handle enquiries, such as our website hosting, online form and email providers. These currently include Cloudflare (website hosting, security and email routing), Resend (sending email) and Telegram (internal notifications to our team). They process data on our instructions. We do not sell your data.
Some of these providers may process personal data outside the UK. Where this happens, we make sure appropriate safeguards required by UK data protection law are in place.
Some providers may process data outside the UK. Where they do, we use the safeguards required by UK law.
How long we keep it
Enquiry data: 12 months, unless you become a client. Client records: 6 years, for accounting and legal purposes. We keep personal data only for as long as we need it, then delete or anonymise it.
Your rights
You can ask us to access, correct or delete your data, restrict or object to how we use it, or move it to another provider. Contact us using the details above. If you are unhappy with how we handle your data, please tell us first at hello@milepostdigital.co.uk. We will acknowledge your complaint within 30 days and respond without undue delay. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Cookies and changes
See our Cookie notice. We will update this policy when our practices change and show the date at the top.